Privacy Policy
Last Updated: September 2024
Introduction
At Nordika Design Ltd t/a Stompa, we value your privacy and the security of your personal information. This policy outlines how we handle your information, ensuring its security and explaining your rights regarding the data we hold. By using our products, whether online, over the phone, or through our websites and social media, you agree to this privacy policy.
The Company
Nordika Design Ltd t/a Stompa
Registered Address: High Rigg, Panorama Drive, Ilkley, LS29 9RA.
Information We Collect
We collect and hold the following types of information:
- Personal Information: Your name, address, telephone number, email address, payment card details, and feedback you provide via phone, email, post, or social media.
- Service Information: Details about the products and services we provide, including purchase details, payment information, and service history.
How We Use Your Information
We use your information for the following purposes:
- Processing your orders and payments.
- Issuing refunds.
- Preventing fraud and ensuring customer authenticity.
- Conducting market research and statistical analysis.
- Providing online advertising.
- Ensuring the safety and security of our staff and customers.
- Addressing your queries and resolving issues.
Who We Share Your Information With
We collaborate with logistics partners, insurers, and agencies who may use your personal information on our behalf. These third parties are required to meet our standards for data processing and security. We only share the information necessary to fulfil your order and provide services, including delivery and assembly.
Keeping You Informed About Special Offers
With your consent, we may inform you about special offers, new products, and services through various channels such as post, email, text message, social media, or other electronic means.
To stop receiving marketing messages, you can update your preferences by emailing us at [email protected] or calling our customer service team at 01943 608775. Note that we may still need to send you occasional messages regarding your order.
Sharing Your Opinion
You may share information on social networks like Facebook, Instagram, or Twitter when you interact with our websites, for example by liking, sharing, or reviewing our products. Be aware that your personal information may become visible to the providers of these social networks and their users. Ensure you set appropriate privacy settings on your social network accounts.
Your Rights
You have the right to request:
- Access: View the personal data we hold about you, free of charge in most cases.
- Correction: Update your personal data if it is incorrect, out of date, or incomplete.
- Erasure: Remove your personal data when it is no longer needed, for example, when the purpose for which it was collected has ended.
- Objection: Stop using your personal data for direct marketing.
To exercise these rights, contact us via email at [email protected] or call 01943 608775.
How Long We Keep Your Personal Data
We retain your personal information only as long as necessary to fulfil our obligations, including the warranty period. After the warranty period, your data will be either deleted or anonymized.
Security Measures
We implement various security measures to protect your information, including:
- Limiting access to our offices.
- Using access controls for our servers and systems, such as firewalls, antivirus software, and passwords.
- Ensuring we never ask for your passwords.
- Processing card information directly through our card provider's secure terminal without storing it.
Contact Us
For any questions, complaints, or to exercise your rights regarding your personal information, contact us via:
- Email: [email protected]
- Phone: 01943 608775